Auto Repair Insurance
Auto Repair: How Can They Screw Up An Essential oil Change?
"It's about beating the clock." This offer originates from a wise old service administrator, advising me on how to maximize my income as a flat-rate specialist. If you've ever wondered why your car doesn't get fixed correctly, or your entire concerns weren't addressed, you can blame, in part, the flat-rate pay framework.
Flat-rate simply means that your auto mechanic is paid a flat fee for a particular repair, regardless of how long the repair actually will take. Quite simply, if your vehicle needs a water pump, which will pay two hours of labor, and the auto technician completes the work in a single hour, he gets payed for two.
In theory, this may work in your favor. If the work takes longer, you'll still pay just the "predetermined" labor amount. THEORETICALLY, not reality!
The flat-rate pay structure is designed to drive productivity. It's very effective. The flat-rate pay system stimulates technicians to work hard and fast, but it does not promote quality.
In terms of getting your car fixed appropriately, the flat-rate pay framework has disastrous effects. Flat-rate technicians are constantly looking for shortcuts to defeat the clock in order to maximize the number of hours they invoice. Experienced flat-rate technicians can invoice from 16 to 50 time within an 8 hour day.
It's these shortcuts and the breakneck velocity at which toned rate technicians work that lead to some of the most idiotic mistakes. Within the rapid-fire pace of the shop I've witnessed technicians start machines with no engine oil. I've seen transmissions fell, smashing into little portions onto the shop floor. And I've seen automobiles driven right through bay doors--all in the name of "beating the clock."
Flat-rate technicians can get quite elaborate with shortcuts. The best was the implementation of your 6-foot-long 2-by-4, which was located under the engine motor for support while a engine support was removed. It made employment predetermined for taking 1.5 hours achievable in twenty minutes. A win-win, right? The tech makes extra money; you get your vehicle back faster.
Actually, in many cases the keeping this 2-by-4 destroyed the oil pan. Moreover, it induced the car, your car, to balance precariously 6 feet in the air, as the technician manipulated the car lift to gain access to your engine mount.
This plan was abruptly discontinued when a technician's 2-by-4 snapped creating the car to crash nostril down onto the concrete floor.
Sometimes the shortcuts create very delicate disruptions, which create problems overtime. A quick example: a car had its transmission serviced with a new filtration, gasket, and liquid. During the technique, the technician was able to save time by twisting the transmitting dipstick tube marginally, to be able to obtain the transmission skillet out faster. The automobile was reassembled, and the technician re-bent the pipe back to place and off it went--no worries....
Six months later, the automobile went back with an intermittent misfire. The engine wasn't working on all cylinders. After comprehensive diagnostics, it was found out that the transmission dipstick tube possessed chaffed through the engine motor funnel, intermittently grounding out an injector. Hmm, that's bizarre. Don't usually see that.
The high-speed environment and the subsequent shortcuts illustrate the devastating ramifications of the flat-rate, sales-driven pay composition on the grade of car repairs.
No wonder even an olive oil change gets screwed up!
The indegent quality of work prompted by the flat rate pay structure is disconcerting enough. Regrettably, it doesn't stop here. The negative effects of flat-rate get exponentially even worse, as it opens "wide" the door to rip you off!